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The power of soft skills

30 April 2024

In today’s high-stakes talent landscape, the true competitive edge isn’t found in “hard” skills.

It lies in the often underestimated, so-called “soft” skills.

They’re not merely ‘soft’, these are the strategic “power” skills that are not the “nice-to-haves” but the “must” haves.

The skills that fuel innovation, drive forward momentum, and elevate a team from functional to exceptional.

These critical, human-centric attributes can’t be coded, but they define the game-changers.

The “soft” becomes even more relevant for leaders in an organisation, do you see them as optional or essential?

 

Skills have become the new currency of work. Companies are adopting learning and development strategies and evolving HR practices to get skills-ready. In advance of Mindbeat’s upcoming virtual event, Mike Fletcher looks at the skills economy. 

For the past 140 years, the world of work has been organised around jobs in functional hierarchies. This ‘job-centricity’ has been the main mechanism governing how talent is connected to the workplace, how work is deployed, and how organisations are structured. 

However, these comfortably familiar boxes have been disintegrating since before the pandemic. 

Today, remote working, economic volatility, accelerated digital transformation and the disruption caused by AI-powered automation have changed the workplace forever. 

A recent McKinsey Global Institute survey found that 87% of companies worldwide are already experiencing skill gaps or are expecting to within the next five years. This is likely to impact both productivity and competitiveness at a corporate and national level.

Leaders must ask themselves whether or not their employees are skilled enough to adapt to the future of work. And if they’re not, how will they acquire or develop the skill sets necessary to thrive in this fourth industrial age? 

Embracing this ‘skills economy’ is now business critical. Research from Deloitte shows that companies applying skills-based models to meet the demand for agility and equity are 107% more likely to place talent effectively, 52% more likely to innovate, and 57% more likely to anticipate change and respond effectively and efficiently.

It means placing individual skills – the skills organisations have and need, and their ability to acquire new ones – at the forefront of decision-making, while challenging the significance of traditional credentials and job titles. 

A skills-based approach to talent and professional development focuses on what people are capable of learning, rather than more arbitrary factors such as job roles, degrees and contracts. 

But how do you transition from a traditional job-based model to a skills-based organisation? 

On 30 May at 1 pm (BST), Mindbeat’s CEO, Elisa Krantz will host a virtual event where she’ll interview Tanju Kapilashrami, Chief Strategy and Talent Officer at Standard Chartered Bank to learn more about her experience and understand some of the learnings from Standard Chartered’s journey from jobs to skills. Tanju will also provide actionable advice for CHROs and HR leaders looking to build a skills-powered future. 

Until then, consider the three steps below.

To learn more, don’t forget to register for your place at our Powering High Performance through Skills and AI event by clicking the link at the end.

Step One: Develop a culture of learning and skills development

Tanju Kapilashrami talks about organisations being the custodians of skills. To achieve this, promote continuous learning and provide workplace opportunities for upskilling, reskilling and internal mobility.

Standard Chartered has achieved this by creating an internal gig economy where people who have projects that need doing can ask for help via an AI-powered marketplace. Anyone within the organisation can offer their skills and sign up for a gig as part of a reskilling journey or practical real-life experience. 

Step Two: Disrupt traditional notions of performance ratings and reviews

Standard Chartered has moved away from past performance being a predictor of someone’s potential. It now looks at learning agility and skills as the main predictor for future potential.

As employees acquire more skills, it makes them more employable and provides more opportunities to work in different areas of the banking organisation.

This results in higher levels of internal deployment versus external hiring, which in turn can save a company money. 

Step Three: Consider the changing future of skills

A recent study by LinkedIn found that requested skills for jobs have changed by 25% since 2015 and are expected to change by 50% over the next three years.

Over time, the skills your business needs, the combination of skills required in specific roles and individuals, and your employees’ interests will change.

Strategy and AI-powered technology investment to track shifting trends and re-align skill-set requirements over time is vital. 

To learn more from Tanju Kapilashrami, Chief Strategy and Talent Officer at Standard Chartered Bank, register today for Powering High Performance through Skills and AI. 

It’s more than shared targets, it’s shared moments and authentic recognition.

Five things high-performing teams do differently:

1️⃣ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: They talk—a lot. Replacing texts with conversations, ensuring that nuances don’t get lost in digital translation. 66% more phone calls than average teams.

2️⃣ 𝗠𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝘄𝗶𝘁𝗵 𝗣𝘂𝗿𝗽𝗼𝘀𝗲: Every meeting has a mission. They’re 39% more likely to prep beforehand and 55% more likely to have a clear agenda. Efficiency isn’t an afterthought. It is their baseline.

3️⃣ 𝗕𝗲𝘆𝗼𝗻𝗱 𝗪𝗼𝗿𝗸 𝗕𝗼𝗻𝗱𝘀: These teams know that bonding over non-work topics is 25% more likely to cement relationships that go beyond the office walls. Coffee, anyone?

4️⃣ 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻: They’re not shy with ‘thank you’s’. With 72% more appreciation received from colleagues and a whopping 79% more from managers, gratitude is their currency.

𝗔𝗻𝗱 𝗻𝘂𝗺𝗯𝗲𝗿 5️⃣ : Vulnerability is not a liability but a strength. It’s all about being genuinely you. Authenticity isn’t just encouraged, it’s expected.

𝗟𝗲𝘁’𝘀 𝗽𝗮𝘂𝘀𝗲 𝗮𝗻𝗱 𝗮𝘀𝗸: Does your team’s culture allow for a quick call to clear the air? Do meetings leave room for personal connection? Is saying “thank you” as habitual as morning coffee? Are members encouraged to be themselves, truly?

In a world where jobs can become obsolete overnight, standing still is no longer an option.

Continuous career growth is the new constant, separating those who thrive from those who get left behind.

Discover Mindbeat Business Development Executive, Vincent Brown’s 11 ways to stay ahead.